VIP Passport is operated by South Coast Plaza ("SCP," "we," or "us"). This Privacy Policy describes how we collect, use, and protect information about you when you use the VIP Passport application and website (the "Service"). This Privacy Policy, together with our Terms of Use, governs your use of the Service.
Table of Contents
1. Acceptance of Privacy Policy
By accessing or using the Service, you signify your acceptance of this Privacy Policy. If you do not accept this Privacy Policy, you are not authorized to use the Service and must discontinue use immediately. We may update this Privacy Policy from time to time, and any changes will be effective immediately upon posting.
2. Information We Collect
We collect the following information when you create an account and use the Service:
Account Information
- Full name
- Email address
- Password (stored securely using encryption)
- Country
- ZIP/Postal code
Usage Information
- Offers you have viewed, activated, or redeemed
- Offers you have saved to your favorites
- Date and time of your activities on the Service
Information We Do NOT Collect
- Precise geolocation data
- Biometric information
- Financial or payment information (offers are redeemed at participating retailers)
- Social Security numbers or government IDs
- Browsing history outside of the Service
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Authenticate your identity when you log in
- Provide access to exclusive offers from participating retailers
- Track which offers you have activated or redeemed
- Save your preferences and favorite offers
- Improve and maintain the Service
- Respond to your inquiries and provide customer support
- Comply with legal obligations
6. Security
We use reasonable administrative, physical, and electronic security measures to protect your personal information. Passwords are encrypted using industry-standard hashing algorithms. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Children's Privacy
The Service is not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, you are not permitted to create an account or submit any personal information. If you are between 13 and 17 years of age, you represent that you have permission from a parent or guardian to use the Service. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. Please contact us at info@southcoastplaza.com if you believe we have inadvertently collected information from a child under 13.
8. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act ("CCPA") provides you with specific rights regarding your personal information.
Your Rights
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions
- Right to Opt-Out of Sale: We do not sell your personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
Categories of Information Collected
In the preceding 12 months, we have collected the following categories of personal information:
- Identifiers: Name, email address, account name
- Commercial information: Records of offers viewed, activated, or redeemed
- Internet activity: Interactions with the Service
Exercising Your Rights
To exercise your CCPA rights, please contact us at info@southcoastplaza.com or call 1-800-782-8888. We will respond to verifiable consumer requests within 45 days. You may make a request up to twice in a 12-month period.
9. Updating Your Information
You may update your account information at any time by logging into your account and accessing your profile settings. To request deletion of your account, please contact us at info@southcoastplaza.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Revised" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us: